• F500
    Hospitality Company

Agentic AI for Customer Experience.

Netomi is the only Agentic CX platform field-proven at Enterprise scale with the largest global brands

  • Sanctioned Generative AI
  • Proactive and automated customer care
  • Empowered customers and agents
  • Seamless integration within your CX stack
  • Easy configuration and management

Leverage Sanctioned Generative AI as the powerful combination of Netomi’s generative tech and LLMs, allowing brands to respond to more customer queries while preserving brand safety and security.

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Netomi AI lets you quickly respond to customer needs, extracting intent and sentiment within seconds. Automatically resolve 80+% of customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs.

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Choose from auto-pilot, co-pilot, customer insights, or all of the above. Leverage Netomi to provide automatic resolution across every channel, assist employees with complex customer requests, and analyze customer communication and feedback from any source for actionable insights.

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Netomi integrates seamlessly with your existing agent desk, CRM, and business systems, enabling you to quickly and easily deploy the AI without changing your tech stack. We work across email, messaging, web chat, in-app chat, SMS, search and voice and can seamlessly integrate with your chosen agent desk service.

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Built for business users, Netomi allows you to integrate with backend systems, build workflows, and train on existing knowledge bases within one simple interface.

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instant ROI on the Metrics That Matter.

  • 5 0 X

    Boost in support team capacity

  • 96 0 %

    Resolution rate

  • 63 0 %

    Reduction in support costs

Jason Birnbaum

CIO

We just launched a new Agentic AI capability. Let’s be honest… chatbots are terrible in any industry. Especially for something complicated like an airline, they’re hard to do right. Generative AI is going to fix that. We just launched a solution recently which has promise to really up the game on the chat experience. You can do it all without talking to an agent and get a good result coming out of it. We’re very excited about it.

Paul Liberman

President, CTO, Co-Founder

With Netomi’s ‘Sanctioned AI’ platform, DraftKings was able to effectively deploy a Virtual Assistant that could handle the massive spikes in volume during the Super Bowl while staying within brand and regulatory guardrails.

As a customer first organization we are happy that Netomi has provided a real-world GenAI solution that allows us to offer our customers the best experience with our brand.

Jyoti Chopra

Chief Human Resources Officer

Netomi’s AI capabilities enable true personalized HR support for MGM Resorts’ 63,000+ team members around policies, benefits, payments, training, and insurance.

I’m excited by Netomi’s role in helping us leverage advancements in AI to improve the employee experience for our global workforce.

Troy Scott

Sr. Director, Customer Experience

Netomi is a clear step ahead of other chat providers. Our Netomi-powered generative AI assistant provides the high-touch, personalized support and shopping experiences that our customers expect from our brand. Our customers love that they can get instant, individualized answers – even in our busiest seasons.

Netomi’s Agentic OS Is Trusted by the World’s Largest and Most Notable Brands.

  • Real-time omnichannel intelligence

    Provide conversations everywhere over a single AI interface across all your customer contact channels from email, chat, messaging, SMS, social, search and voice.

  • Goal-driven and Sanctioned Generative AI

    Our AI customer service system is trained with your unique customer intents, historical context and current sentiment for higher CSAT. Utilize the latest in Conversational AI intent narrowing and automated topic suggestions.

  • AI-federated knowledge access in both auto-pilot and co-pilot

    Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic agent or an agent sidekick that drafts a response for agents to confirm or provide better suggestions.

  • Security-first architecture for data privacy and security

    Rest at ease knowing our system has passed the most stringent security certifications. Netomi is SOC2, GDPR, HIPPA PDPA and CCPA Compliant, has ISO 27001 Certification, and has PII and Systems Protections.

  • Proactive, predictive and preemptive care

    Foster engagement to drive revenue, anticipate customer questions and implement proactive care to address issues before they even occur. Detect and learn subtle emotional and sentimental language variations.

  • Integration with business systems for end-to-end resolution

    Integrate with all customer communications software and with backend business systems for fully contextualized and tailored customer journeys.

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